Blackmoor Vituperative

I want a full refund for everything I have ever paid or am scheduled to pay to Cavalier Telephone.

Roughly six weeks ago, I switched from Cox Digital Telephone to Cavalier Telephone. On the date the telephone transition was to take effect, my phone went dead. I called Cavalier, and was told it would be a week before they could restore my dial tone. A week later, I had a dial tone.

A few days later, my phone went dead. I called Cavalier, and was told it would be a few days before they could restore my dial tone. A few days later, I had a dial tone.

The next week, my phone went dead again. I called Cavalier, and was told it would be a few days before they could restore my dial tone. A few days later, I had a dial tone.

A week later (mid-December), my phone went dead yet again. I called Cavalier, and was told it would be January before they could restore my dial tone.

Today, about a week from the last time I called, I called to complain about still not having a dial tone, and to find out how to check the voice mail for this non-working phone line. I was put on hold 25 minutes, and then was told that I needed to go outside and poke around my telephone network interface to see what kind of technician you needed to send.

My phone worked just fine until you people got involved. Before Cavalier: had a phone. After Cavalier: no phone. you figure out the reason why. I am not here to fix your mistakes.

On top of this, the phone number you people gave me for the voice mail, 757-248-4098, is “not in service at this time” — I guess they have Cavalier phone service, too!

I called you people back to check to see if this was the correct number, or if the voice mail number would be online again any time soon, and this time the person on the phone kept demanding my Social Security number before she would answer my question. As you are well aware, the SSN is not a secure way of verifying a person’s identity, and it is a privacy violation to ask for it. Besides which, what difference does it make who I am, if all I want is information about the voice mail number? I told “Natasha” this, and she hung up on me.

Cavalier Telephone is the worst phone service in the world.

I am switching back to Cox Digital Telephone. I want a full refund for everything I have ever paid or am scheduled to pay to Cavalier Telephone.

Merry Christmas!