{"id":385,"date":"2006-06-23T15:31:16","date_gmt":"2006-06-23T20:31:16","guid":{"rendered":"http:\/\/www.blackgate.net\/blog\/index.php\/user-support"},"modified":"2006-06-23T15:31:16","modified_gmt":"2006-06-23T20:31:16","slug":"user-support","status":"publish","type":"post","link":"https:\/\/www.blackgate.net\/blog\/user-support\/","title":{"rendered":"User support"},"content":{"rendered":"

Note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, do not simply say “Yes: I like working with end users because it helps me understand what the system I am developing is supposed to accomplish for them.” Reason: that answer assumes I am actually DEVELOPING something, rather than acting as a glorified help-desk for poorly designed COTS<\/a> software.<\/p>\n

Second note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, make sure that such support is provided during normal working hours ONLY, and that the portion of my time spent on such support will be no more than 15% (rather 50%-70%).<\/p>\n","protected":false},"excerpt":{"rendered":"

Note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, do not simply say “Yes: I like working with end users because it helps me understand what the system I am developing is supposed to accomplish for them.” Reason: that answer […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-385","post","type-post","status-publish","format-standard","hentry","category-general"],"yoast_head":"\nUser support - Blackmoor Vituperative<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.blackgate.net\/blog\/user-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"User support - Blackmoor Vituperative\" \/>\n<meta property=\"og:description\" content=\"Note to self: The next time I am in an interview and I am asked if I am willing to provide support to users, do not simply say “Yes: I like working with end users because it helps me understand what the system I am developing is supposed to accomplish for them.” Reason: that answer […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.blackgate.net\/blog\/user-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Blackmoor Vituperative\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/bblackmoor\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/bblackmoor\" \/>\n<meta property=\"article:published_time\" content=\"2006-06-23T20:31:16+00:00\" \/>\n<meta name=\"author\" content=\"bblackmoor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@https:\/\/twitter.com\/bblackmoor_\" \/>\n<meta name=\"twitter:site\" content=\"@bblackmoor_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"bblackmoor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/\"},\"author\":{\"name\":\"bblackmoor\",\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/#\\\/schema\\\/person\\\/bb04cdbf863652f366c64e81805d6c4f\"},\"headline\":\"User support\",\"datePublished\":\"2006-06-23T20:31:16+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/\"},\"wordCount\":130,\"commentCount\":2,\"publisher\":{\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/#\\\/schema\\\/person\\\/bb04cdbf863652f366c64e81805d6c4f\"},\"articleSection\":[\"General\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/\",\"url\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/\",\"name\":\"User support - Blackmoor Vituperative\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/#website\"},\"datePublished\":\"2006-06-23T20:31:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/user-support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"User support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/#website\",\"url\":\"https:\\\/\\\/www.blackgate.net\\\/blog\\\/\",\"name\":\"Blackmoor Vituperative\",\"description\":\"But in the end it's only a passing thing, this shadow; 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