Blackmoor Vituperative

Tonight I used a coupon for a “large 3 topping pan pizza” from Papa John’s Pizza. I paid for a large pizza. What I received was a medium (10 inch) pizza. When I called to complain, I was told that I did receive a large.

Are they crazy? A 10″ pizza is not large!

I was told that if I did not like that, to call the customer service line on the box. I hung up, and looked, and there is no customer service line on the box. I called the store back, and they gave me a number to call, 888-907-0531. I called that number, and it is not in service. I called the store back AGAIN, and this time they said to send email to the email address on the box. I hung up, and looked, and there is no email address on the box. I called them again, and this time they just hung plain up on me.

Papa John’s has the worst customer service I have ever seen. EVER.

I stumbled across this video on YouTube earlier today. I loved this song, and I loved this video, and I was really happy to find it again. It is from back in the 20th century, when MTV used to play music videos.

It’s too bad that some of the really great music videos from that era are, as far as I know, lost to history. For example, I’d pay a tidy sum to have a DVD-quality copy of this music video, not to mention the Kate Bush oeuvre. Ah, well. At least someone recorded this on VHS and uploaded it to YouTube. I just think it’s sad that we have lost some of our cultural history from before the advent of universal digitization and file-sharing.

Do not let the propaganda from the Digital Rights Mafia and the media robber barons fool you: digitization and file-sharing will preserve our cultural heritage for future generations. Our great-grand-children will lament the fact that much of the 20th century multimedia will be lost to them — if they are even aware of the loss. If the media robber barons have their way, the works of the 21st century will be lost, as well.

Anyway, enjoy the video. According to Ms. Martin’s husband, the video was inspired by The Hunger. I believe it.

Spam has exploded in the last several weeks. 9 out of 10 emails in 2006 were spam. It’s been so bad it has caused delays and even shutdowns on some networks. It’s ridiculous. The SMTP protocol is way, way past overdue for replacement with something that has authentication built in, and it really pisses me off that it hasn’t been replaced by now. I am sick to death of people saying that it isn’t practical — the choice will soon be either to replace SMTP or to stop using email at all. Stop making excuses and replace the damned protocol. Here’s one suggestion. Here’s another. Get it done.

At this point I don’t even think it’s worth the effort of reporting spam to services like SpamCop. That’s like calling the police every time you see someone driving over the speed limit. It’s just a waste of time, because it makes no difference.

Apart from the actual security provided by digital certificates in a Web environment, in terms of encryption of data and authentication of participants, they are meant to be a confidence-boosting measure.

That little lock icon in the browser and the “https” in the address tell the user that the communications are secure. Users can also click through some dialog boxes linked from the icon to see specifics of the certificates for the site they are viewing and make a decision about the authenticity of that site. Of course, 99% of users never do any such thing, and probably very few even notice the relatively obscure lock icon.

Even the value of the lock icon has been diminished lately. There have been recent examples of scammers obtaining a certain kind of SSL certificate, called a domain-authenticated SSL certificate, that can be obtained with very little in the way of verification of the bona fides of the applicant. Even if the user takes care to look for the lock symbol, he or she can be fooled by such a certificate.

A new standard hopes to address this situation with a new class of certificate. Some reports indicate that the final official name for these certificates will be “Extended Validation,” but they are more widely known as “High Assurance” SSL certificates.

(from IIS Zone, High Assurance SSL)

Last month a panel of EU experts warned that the e-Passport’s security is “poorly conceived”, and a week later a British newspaper demonstrated a crack. Now another researcher has shown how to clone a European e-Passport in under 5 minutes. A UK Home Office spokesman dismissed it all, saying “It is hard to see why anyone would want to access the information on the chip.”

M.A. is one of the world’s foremost experts on neural networks. His undergraduate specialty was artificial intelligence, his master’s thesis was about genetic algorithms, and his doctoral dissertation covered evolutionary programming. Such an extensive computer science education opened up a wide range of career options, ranging from a professor at a university to … a professor at another university. When someone outside of academia sought out his expertise for a project, he jumped at the opportunity.

The company that wanted to hire M.A. was a small programming firm that developed and maintained software used by the Bureau of Water Management. They were recently awarded a large contract to redo a rather inefficient part of the system and were convinced that implementing a neural network was the way to go. After the initial interview, M.A. told them that a neural network was the wrong tool for the job and that they should use a traditional approach. Management disagreed with his assessment and insisted that he come aboard to help rebuild the system. Had they not offered such a generous salary, he might have recognized this as a first warning sign. […]

(from The Daily WTF, No, We Need a Neural Network)

Go read the whole thing. Don’t worry, it has a happy ending. I am tempted to hand this article to every client I have from now on.

Hats off to M.A., though. He told them the right way to do it, and then did what the client wanted instead. And then three years later, he told them the right way to do it, and then did it. That’s a professional. I want to be like this guy.

Exploit code for a third, unpatched vulnerability in Microsoft Word has been posted on the Internet, adding to the software maker’s struggles to keep up with gaping holes in its popular word processing program.

The attack code, available at Milw0rm.com, contains sample Word documents that have been rigged to launch code execution exploits when the file is opened.

Microsoft has not yet publicly acknowledged the vulnerability, but the United States Computer Emergency Readiness Team issued an alert to warn that Word documents can be manipulated to trigger code execution of denial-of-service attacks.

(from eWeek, Third MS Word Code Execution Exploit Posted)

At this point I just have to ask… why the hell is anyone still using MS Office? Fool me once, shame on you, fool me over and over and OVER AND OVER again, for years on end, and maybe I’m just too damned stupid to be permitted to operate a computer. I think anyone still using MS Office falls squarely into that category.

I have changed my mind on GPL v3. After doing more research and reading more about it at Opinions for the second discussion draft of GPLv3, I think the new terms are a good idea, and address real concerns.

A former UBS PaineWebber employee was sentenced to eight years in prison on Wednesday for planting a computer “logic bomb” on company networks and betting its stock would go down.

The investment scheme backfired when UBS stock remained stable after the computer attack and Roger Duronio lost more than $23,000.

(from ZDNet, ‘Logic bomb’ backfires on insider hacker)

Dumbass hackers.

When Massachusetts’ government decided to use Open Document Format (ODF) as the default document file format throughout its agencies, a key concern was that ODF would not allow the visually impaired to use assistive computer technologies.

On Wednesday, IBM Corp. said it has helped solve that problem by developing technology that will allow applications based on ODF to better communicate with products used by the blind to access visual information on computer screens.

Through Project Missouri, IBM developed application programming interfaces, (APIs) collectively called iAccessible2. These APIs will make it easy for visuals in applications based on ODF and other Web technologies to be interpreted by screen readers that reproduce that information verbally, IBM said.

[…]

iAccessible2 not only will help ODF communicate better with screen readers that assist blind computer users, but it will also allow charts, pictures and other visuals based on AJAX and DHTML to be discerned by the visually impaired through those readers. “It’s like a universal decoder ring,” he said of iAccessible2. The technology is based on interfaces IBM originally developed with Sun Microsystems Inc. to make programs on Java and Linux platforms accessible to the blind. […] Mozilla Corp. also intends to integrate iAccessible2 into its open-source Firefox Web browser, Fishkind added.

(from InfoWorld, IBM project aims to help blind use ODF applications)