My black Swingline stapler broke a week ago, and I finally got around to buying a new one today. When I got home and was looking at the packaging, I noticed that it had a limited lifetime warranty. Wondering if my old stapler was also under warranty, I called the 800 number on the package.
After navigating through the menu, I finally reached a human being: a young woman, judging by her voice.
“ACCO Brands customer service. How may I help you?”
“Hi. I have a Swingline stapler, and it broke, and I was wondering if it was covered under warranty.”
“What is the model of the stapler?”
“It says Model 646 on the bottom.”
“And how long have you owned the stapler?”
“About fifteen years.”
… pause …
“Are you serious?”
“Yes, I am being serious.”
… pause …
“Okay… I think the warranty on that is one year, but let me check… Ah. That has a lifetime warranty. We will send you a new stapler. May I have your address?”
So I gave her my address, and she said the stapler should arrive in seven to ten days.
Now that’s a warranty.